Shipping policy

Do you ship worldwide?

Yes, we do ship worldwide.

When will I receive shipping confirmation with tracking details?

Due to high volume of sales, it takes about 24 to 48 hours for us to process orders.A shipping confirmation will be sent to the email you used during check-out with the tracking number attached within 1 to 4 days after placing the order.

How long will it take for the goods to be delivered after placing an order? Delivery times vary dependent upon where you are located. In general, the items will be delivered within 20 business days after placing the order. Occasionally, typically in the busy season, it may take longer up to 35 days to deliver your order.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please write an  email to support@softtouchcovers.com to request a refund or return.